Shipping policy
We know privacy and speed matter. Every Clara Thorne order is packed discreetly and shipped as quickly as possible.
Processing Time
Orders are usually processed within 1–2 business days (Monday–Friday).
During peak periods or product launches, please allow up to 3–5 business days for dispatch.
You’ll receive an email with tracking details once your order ships.
Discreet Packaging
All orders are shipped in plain, unbranded packaging.
Your billing statement and shipping label will not mention Clara Thorne or the nature of your purchase.
Delivery Times
We ship worldwide. Delivery typically takes 7–12 business days from dispatch, depending on your location and local postal service.
Please note that delivery estimates exclude weekends and holidays.
Shipping Rates
Shipping costs are calculated at checkout and depend on your location and the selected shipping method.
Free shipping may be offered during special promotions or above certain order values.
Tracking
Once your order has shipped, you’ll receive a tracking link by email. Please note tracking updates may take up to 72 hours to appear after dispatch.
Customs, Duties & Taxes
International orders may be subject to import duties or customs fees. These are the buyer’s responsibility and vary by country.
Lost or Delayed Orders
If your order hasn’t arrived within 15 business days of dispatch:
-
Check your tracking link for updates.
-
Confirm your delivery address is correct.
-
Contact your local postal service.
If you still can’t locate your parcel, email info@clarathorne.com and we’ll help.
Wrong Address
We’re not responsible for orders shipped to an incorrect address entered at checkout.
If you notice a mistake, contact us immediately — if your order hasn’t shipped yet, we’ll update the address.
Faulty or Damaged Items
If your product arrives defective or damaged, contact info@clarathorne.com within 30 days of delivery.
Please include your order number and photos/video of the issue. We’ll arrange a replacement or refund if approved.