Returns & Refunds (Clara Thorne)

No returns for change of mind.
For hygiene and safety, we do not accept returns on any intimate items, once shipped—opened or unopened.

This doesn’t affect your statutory rights.

Faulty, damaged, or wrong item?

If your order arrives defective, damaged, or incorrect, we’ll fix it fast.

• Tell us within 30 days of delivery: info@clarathorne.com
  Include your order number, a short description, and clear photos/video of the issue and packaging.

• Once approved, we’ll replace or refund (your choice). 

After 30 days

If a fault appears within 6 months, we’ll repair or replace where reasonable; if that’s not possible, we’ll refund as required by law.

EU/UK statutory rights (cooling-off)

In the UK/EU, sealed goods that are not suitable for return for health or hygiene reasons are exempt from the 14-day cooling-off right once unsealed.
If your product qualifies and remains sealed and unused, contact us within 14 days of delivery and we’ll advise the next steps. Proof of seal/intact packaging is required.

What isn’t covered

• Wear and tear, misuse, improper cleaning/charging, or unauthorised repairs

• Address errors provided by the customer, missed deliveries, or refused parcels

• Gift cards and clearance items (non-refundable unless faulty)

Refund timing

Approved refunds go back to your original payment method. Banks can take a few business days to post them. If it’s been 15 business days since we confirmed your refund and nothing’s showing, email us at info@clarathorne.com.